Delta Air Lines LaGuardia Terminal C Baggage Handling System

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As part of an $8 billion transformation of New York City’s LaGuardia Airport (LGA) designed to enhance the overall passenger experience, Delta Air Lines embarked on a $4 billion project to build a new, state-of-the-art Terminal C. The 1.3 million square-foot terminal, which began operations in June 2022, replaced the existing Terminals C and D and includes 37 gates (in the end-state) across four concourses connected by a centralized check-in lobby, security checkpoint and baggage claim. 

We helped Delta by managing the procurement, design process, construction and implementation of the new terminal’s baggage handling system (BHS). The reimagined BHS includes more than three miles of conveyor featuring new ticketing and curbside input systems, a four-machine, explosive detection baggage screening system, eight make up units for outbound baggage sortation and five claim units for inbound baggage claim. It also uses sortation management software featuring the latest baggage tracking technology to reduce the number of delayed and mishandled bags. Our team oversaw all aspects of the BHS construction program, including cost, schedule, quality and safety management. In addition, we worked with terminal and airline operations, government agencies, security personnel, the Port Authority of New York and New Jersey and other entities and contractors working on the airport.

To minimize negative impacts and construction delays, we leveraged our extensive experience working on successful projects at major airports across the globe to provide strategic assistance to the senior construction team, various consulting firms as well as the trade contractors working on and around the BHS to develop creative solutions to help overcome setbacks onsite and ensure the program remained on schedule. During the COVID-19 pandemic, we assisted Delta with implementation of processes that complied with CDC and New York state health-and-safety protocols, allowing construction to continue with no interruptions and enabling the terminal to open on time. 

The BHS, which is now complete, will support the increased demands and needs of Delta’s new Terminal C. Our expertise in project management and providing advisory and consulting services with an innovative, digital focus will also help Delta achieve its future goals in operational efficiency and improving the passenger experience.

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